August 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear customers!

For many of us August is not only the last summer month, but also the beginning of a new period — academic year, creativity season, business period. August was the time of holidays, when most matters had to be resolved by phone. The employees of „Kyivstar“ company did their best, so that you could resolve the matters quickly and effectively, using mobile communications.

In August the quality of our work was evaluated by almost 19 thousand subscribers. The average mark you have given us is 4.39 out of 5 possible grades. These are good indicators, and they show that we worked in the right direction to improve the quality of our services. On the whole it should be noted that the summer was stable: from June to August the average indicator showed the variance within two hundredths of a grade. But we hope that we managed to improve it in August in comparison with July.

In August we were also testing a new system of evaluating the quality of our services. Its essence consists in the fact that the subscriber who visited one of the Company Service Centers received an automatic IVR call what offered to evaluate the quality of services provided. In case the given grades were low, the Kyivstar call-center expert phoned the subscriber to find out the reasons of such a negative evaluation in order to improve the services provided by the company. From September this evaluation system will work in a usual business mode.

We are looking forward to your calls on our free short number 466*55 — evaluate the quality of our services!»