June 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear customers!

We thank you for quite a high assessment of Kyivstar servicing quality in June — 4.39 points. This figure represents the results of our thorough work on quality improvement, namely:

during June 77.99% of subscribers successfully solved their problem after the first call to the call centre. We should mention that this figure has been the highest for the last 7 months!
in June we recorded a considerable number of your marks — we received more than 19 thousand calls which made the total monthly rate of Kyivstar service quality.

Is there something else worth your attention?

Firstly, during June you have been asking questions concerning new tariff plans „Classic“ and „Friendly“. Due to these innovations one can talk even more within the largest Ukrainian network without being worried about the communication quality.

Secondly, Kyivstar carries out a serious work on improvement of its network. The network’s technical quality enhancement using the DWDM technology was accomplished in May what allowed to increase the network bandwidth 8 times. Such a consistent work guarantees high quality of Kyivstar services.

And the last thing, please, don’t hesitate to call the free-of-charge short number 466*55 and make your own assessment of our servicing quality!»

ISC — service evaluation while visiting information-service centers (individual calls of the clients to the number IVR466*55),
Call Center 1 — telephone service evaluation by professionals of the call-center (individual calls of the clients to the number IVR466*55),
Call Center 2 — telephone service evaluation by professionals of the call-center (grades after service of those clients, who stayed on line of the call-center).

2008:

2007:

Phone: (044) 466 0 466