November 2007

Nina Martsyn, Head of the Customer Relations Department:

«In November we fixed minimal number of the calls with the grades lower than 3 (about 15%). As for the critical parameters for us, especially as for the time of waiting on line, the situation was also stable.

At the same time the statistics shows, that the subscribers were troubled by the conditions of their tariff plans and special actions. In order to help our clients to control their subscriber accounts more effectively, we stimulated them to use the advantages of the system „My Kyivstar/My Djuice“, which helps to control the expenses for the mobile communication during 24 hours a day, 7 days a week.

We pointed out, that the highest grade during the last two months (October-November) the subscribers put to the quality of the workers of information-service centers, mostly the subscribers were satisfied with the level of the experts’ knowledge».