October 2007

Nina Martsyn, Head of the Customer Relations Department:
"Data for October proves that the biggest number of the subscribers who voted, are those ones, who were asked to stay on line at once after service at the call-center (evaluation of the Call Center 2). Besides, we would also like to stimulate the subscribers to call individually to our short number 466*55 and to fill in the enquiry, because when the subscriber calls himself, he calls to claim, so his evaluation is more critical. For us such a criticism is very important, because it allows us to understand what our subscribers expect from us and what we should do to provide them with better service.
In October we fixed the jump of the number of individual calls, that was connected with the presentation of social results, accumulated for the previous four months. For us it was a positive signal of the fact that the subscribers were ready for a constructive dialogue with us.

The evaluation system of the service quality of "Kyivstar"fixes all claims of the subscribers, which we distribute into different sections. Especially we’d like to point out, that in October the less number of claims was observed in questions of calls diversion, rules of dial, mobile terminals, there were no problems with the communications and service characteristics. Questions, in which the subscribers needed help, mostly concerned tuning and conditions of service use of StarInet, StarPort, StarOfis, MMS та Di-Jingle".