September 2008

Nina Martsyn, Head of the Customer Relations Department:

«Dear customers!

Summer is gone and autumn is here: our children started a new school year, and the adults returned to their usual affairs after a summer rest. Whatever season of the year it is, „Kyivstar“ is constantly caring about giving quality telecommunication services to its subscribers: mobile communications and high-speed Internet.

In September we analyzed over 17 thousand calls, and the results were quite satisfying. The average mark 4.49 is the highest grade for the quality of our work in the past year. We also note a pleasant increase in the number of subscribers who solved their problems during the first call to the сall-center — it comes to 74.71% from the total number.

In September „Kyivstar“ offered a lot of novelties: tariff plan with profitable conditions „All networks“, all over Ukraine the „Kyivstar“ information points appeared with the help of which you can solve the problems of a subscriber’s number service independently, receive detailed information on it, and find out about the company’s novelties. The service „Comfortable transfer“, also offered in September, allows you to change your mobile phone number easily and conveniently.

In September the new system of service quality evaluation was already working in a usual mode: after a visit to the Company Service Center, the subscriber received an automatic IVR call and was asked to evaluate the services, and in case the mark was low, the subscriber was contacted by a call-center expert to clarify the reasons for dissatisfaction. This mark was taken into consideration in the general evaluation of service quality.

A positive increase in such important figures as the average service quality evaluation shows that we are heading in the right direction. We do our best to ensure that the quality of our services is always up to the mark and to make your collaboration with us pleasant and convenient»